Our Customer Care team must be notified of missing, damaged or faulty products within 48 hours of receipt. A signature made against a delivery is confirmation that the goods have been received as stated on the sales invoice. Claims outside this time-frame will not be accepted. Each claim is individually investigated. If it is found that goods have been damaged in transit, the goods will be replaced. However, if the replacement is refused and cancelled by the customer cancellation charges will apply. Please do not sign for the delivery of goods unless you have carefully examined them for damage or missing products.


Goods should not be returned without first contacting our Customer Care team. Goods are not supplied on a sale or return basis. Should an item need to be returned it must be returned in its original packaging and in a re-saleable condition. To make a return there will be a minimum £25.00 collection fee as well as a 15% administration charge .This charge may vary if ‘made to order’ items are being returned. If you wish to return goods at your own cost the Customer Care team must first be notified for instructions to be given. We will not accept goods returned without prior authorisation. If this occurs, you will still be charged for the goods. When an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit may be issued. For further details please contact our Customer Care team.


Cancellation of orders will be accepted providing the goods have not yet been dispatched from our warehouse, or in the case of ‘made to order items’, the goods have not left our manufacturer’s warehouse or production has not started. If goods have been dispatched then the returns policy will apply.