COVID- 19 Update
Like many businesses, we may experience delays on a small number of products due to manufacturing and delivery delays as many suppliers continue to adapt as a result of COVID-19.
As always, we are working hard with our suppliers to maintain a high level of availability on products. Some direct delivery items may be subject to extended delivery times during this time.
Please persevere with us and we’ll endeavour to get your order to you as soon as possible.
Important Information
As per the industry standards our couriers will guarantee to deliver to pavement/kerb side level only.
Please note due to the varied product types and suppliers we may part ship your orders to ensure you receive the reserved items as soon as possible. Any remaining items would then be on back order and sent out on future deliveries.
Ordering for a school? Please can you email us your order number and school closure date to avoid any problems with your delivery, any questions please contact our Customer Services Team.Deliveries can be made during school holidays and we would therefore ask you to advise us of this so we can action this for you. Otherwise during the school holidays dates orders will be stored until schools re open.
Deliveries are made Monday to Friday (excluding Bank Holidays).
Made to Order
Some products may come directly from our manufacturers and some products may be made to order with varied delivery times. In both instances this will be indicated on your sales invoice. Unfortunately, products that are made to order will not be accepted on a returns or refund basis.
Delivery
Lead time for delivery is 4-6 weeks from the order being placed. All products include delivery and will be courtesy of a kerbside drop, UK Mainland.
For delivery to other destinations including Highlands, Islands, and Northern Ireland, please ask our sales team for a quotation.
If you have any special delivery requirements, please let us know when placing your order.
Failed or Refused Delivery
If a delivery is refused once it has left our warehouse timber 4 learning reserves the right to charge for the cost of delivery and the cost of returning the goods to our warehouse, the minimum charge is £15.00. To assist with deliveries during school holidays please indicate opening times when placing orders.
Back Orders
It is our policy to deliver orders complete where possible. If your item is not in stock, we will back order for you, and send it to you when in stock.
Prices
Timber4Learning Ltd endeavour to hold prices for the duration of this catalogue although fluctuations may occur in which case customers will be informed. All prices are net and exclusive of VAT.
Product Descriptions
Timber4Learning Ltd takes every care to ensure all illustrations and descriptions within this catalogue are accurate, however, we retain the right to change specifications or improve products.
Claims
Our Customer Care team must be notified of missing, damaged or faulty products within 48 hours of receipt. A signature made against a delivery is confirmation that the goods have been received as stated on the sales invoice. Claims outside this time-frame will not be accepted. Each claim is individually investigated. If it is found that goods have been damaged in transit, the goods will be replaced. However, if the replacement is refused and cancelled by the customer cancellation charges will apply. Please do not sign for the delivery of goods unless you have carefully examined them for damage or missing products.
Returns
Goods should not be returned without first contacting our Customer Care team. Goods are not supplied on a sale or return basis. Should an item need to be returned it must be returned in its original packaging and in a re-saleable condition. To make a return there will be a minimum £25.00 collection fee as well as a 15% administration charge .This charge may vary if ‘made to order’ items are being returned. If you wish to return goods at your own cost the Customer Care team must first be notified for instructions to be given. We will not accept goods returned without prior authorisation. If this occurs, you will still be charged for the goods. When an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit may be issued. For further details please contact our Customer Care team.
Cancellation
Cancellation of orders will be accepted providing the goods have not yet been dispatched from our warehouse, or in the case of ‘made to order items’, the goods have not left our manufacturer’s warehouse or production has not started. If goods have been dispatched then the returns policy will apply.
Price Match Policy
Price to be matched must be for an identical product (including pack size) and be currently available from a mail order educational supply company.
Prices must be able to be confirmed by a representative of timber 4 learning Ltd online or in a current catalogue. Not applicable to special offers, sale items and other promotional discounts. Applicable to product price only, not to delivery or other terms.
Returns can still be made in accordance with our Returns Policy. However, we reserve the right to take into account any prices matched when processing any claims. At times it may not be possible to price match.